Christmas Concierge

Eden’s Christmas Concierge service is BACK for 2021, with our ‘Festive Helpers’ ready & waiting to lend a helping hand to our shoppers this festive season…

Launched in 2020, our ‘Christmas Concierge’ was developed in response to the pandemic, to provide a FREE service for the most clinically vulnerable and elderly in our community, helping to take away the added pressures of the season and making Christmas shopping more accessible by bringing it to our customer’s door…

Whilst most of our customers will once again be able to enjoy seasonal gift shopping as normal this year, we understand that, for some, this still isn’t an option. Our home-delivered ‘Christmas Concierge’ service offers a lifeline for those who feel they would otherwise be unable to conduct their Christmas shopping.

To register your interest or to nominate someone who could benefit from our ‘Christmas Concierge’ service, please fill in the form below.

Limited spaces are available on a first come first served basis.

Once recipients have been confirmed, our ‘Festive Helpers’ will in touch for a one-on-one phone consultation to create a Christmas shopping list tailored to your budget.

Gifts will be purchased from all your favourite stores in Eden before being COVID-safe delivered to your door, in plenty of time for Christmas – we’ll even provide the wrapping paper & sellotape!

You will have three confidential & COVID-secure payment options available, which will be discussed in the phone consultation.

Full T&C’s apply. See below.

Once you have registered your interest in the ‘Christmas Concierge’ service and been determined as eligible for participation, your personal Festive Helper will call you to discuss your requirements: Budget, Recipient(s), gift choice (gift card, jumper, toiletries etc), delivery location, choice of payment method, delivery date & time. All personal data collected will be destroyed after handover of the gifts is complete.

There is no charge to the ‘Christmas Concierge’ service and you will not be asked for any money beyond the cost of the gifts you have requested purchase of – please be conscious that we are trying to help many members of the community and there is limited availability for timeslots.

All gifts will be purchased from Eden Retailers only. Gifts cannot be purchased if they are not available from the Eden Centre.

Gifts will be delivered unwrapped and in shopping bags with a roll of complimentary gift wrap & sellotape.

Receipts will be provided with the goods and, where possible, a gift receipt which can be passed onto the final recipient.

Gifts must be visually inspected by recipient on delivery to ensure there are no damages or issues, as once the gift delivery has been completed and the Festive Helper has left your home, they will be unable to come back to collect and return or exchange the item.

If you change your mind before the handover is complete and you no longer require the item in question then we can return this item but we cannot redeliver an alternative item.

Payment for the gifts must be made upon delivery by cash or card. A bank transfer can be made, but payment must have cleared before the gifts are delivered. Payment must be fully received before the handover of gifts is complete.

Delivery location must be within 10 miles of Eden Centre.

Delivery date and time of gifts will be pre-arranged and subject to availability.

COVID Procedures for Delivery:

Festive Helpers will be wearing face masks. Goods will be left on the doorstep for the recipient to pick up instead of direct handing over of goods.

Please place any cash in an envelope.

If paying by card – this will need to be a contactless card payment, our Festive Helper will come armed with the payment machine.