COVID Safety Policy

In line with the Government announcement, only essential retail will be available at Eden. Most of our restaurants and cafés will offer a takeaway or delivery service.

Please be aware that the Government has allowed some non-essential retailers to open for click and collect services. 

For more information see the latest government guidelines here.

When shopping for your essentials you must wear a face covering throughout Eden as per government guidelines.

Our priority is the health of our customers and staff so we need to ask for your co-operation to help us keep everyone safe. Please take a look at our short safety video for guidance.


As per government guidelines you must wear a face-covering in Shops and Supermarkets and on Public Transport, including the bus station.


We are doing extra cleaning and sterilising to make the whole Centre as safe as possible for you.

Hand sanitisers are stationed throughout the Centre and in stores. Many stores have new protective screens at key points such as checkouts.

Please ensure that used protective masks and gloves are deposited safely in the waste bins provided.


• To ensure a safe shopping experience we ask that wherever possible, you shop alone. Only bring one other person from the same household, if you need special assistance or if you need to bring your children with you.

• You will notice, on arrival, that we have introduced new signage around the Centre. Please take time to familiarise yourself with the instructions.

• You will continuously be reminded to stay at least 2 metres apart.

• Eden has adopted a one-way system and you will be asked to ‘keep to the left’ throughout the centre in order to maintain social distancing.

• Some entrances may be restricted to allow for the one-way systems implemented.

• There will be designated queuing areas outside shops. Please do not join queues that extend beyond the designated area.

• Customers are encouraged to use card payments where possible. Some stores may not accept cash at this time.

• Individual stores will implement their own in-store safety guidelines.


Lift access is limited to one person or one family per lift. Please give priority to those who are unable to take the stairs. Kindly use the stairs if you are able to do so.