Company Name: House of Fraser
ALL SAINTS FLOOR MANAGER
Here at AllSaints we are proud to be a customer centric global team. Our vision is to make the coolest clothes to evoke emotion for our customers, worldwide.
Everything about our style and creativity is curated in-house, from store design and construction to our brand image, digital presence and clothing design. We are truly an agile business: we work at pace and take responsibility for making a difference.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
As a Floor Manager, you will need the energy, enthusiasm and tenacity to influence a team , leading them to success across our busy shop floors. Your role will involve balancing store deadlines and daily operations while prioritising our customers and the in-store shopping experience.
Your day to day will be spent setting the stylist teams up with the daily store targets and priorities, reviewing store commercials and visuals, with quick reaction to trade trends, while also ensuring the right product, right place and right time through good planning and communication with all team members.
This is the first step into leading a team, you will be accountable for day to day managing of the store under the supervision of the ASM and SM.
WHAT WILL I BE DOING?
- You will be supplied with the tools to learn, grow and develop into a multi-faceted leader.
- The majority of your day will be spent on our busy shop floor trading with our Stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store. Your expertise in product knowledge will be required to engage our teams and inspire our customers
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times by working with VM teams, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will need to use your business savviness to ensure things run seamlessly and your stylists getting development that they need.
- You will be managing a diverse team of Stylists. You will be responsible for supervising a team of passionate and enthusiastic individuals as they cater to our customers needs, by engaging them, motivating and coaching them daily
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs. Whether that be setting individual targets or your own. Be creative in how you motivate your staff to reach and exceed such targets and KPI’s
- Proactively manage people matters such as return to work interviews, liaising with HR on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- You will be required to manage & monitor store KPI’s, tracking daily performance so that you can actively encourage team members to drive sales.
- Oversee daily compliance, acting as a role model for best practice and following up and any downfall or issue which you find
- Create and implement floor plans and rotas independently, setting the store up for success for the day and right placing talent across the store
WHAT SKILLS DO I NEED?
- Always acts with integrity, honesty and demonstrates behaviours consistent with our brand values. Your commitment, passionate and driven attitude will help you to lead your team of stylists to achieve the best in every step of the way
- Passionate, driven to succeed and meet the required standards and targets
- You live and breath the AllSaints values and behaviours and can confidently explain these expectations to other members of the team
- People management & customer centric – proven ability to coordinate team members effectively to deliver on daily tasks, business targets and meet customer expectations
- You will be able to engage, encourage and influence staff to grow, develop and succeed, every step of their way
- A confident, trustworthy and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence
- Have a positive, can do approach in order to handle any challenging situations with the right character and temperament to get the best outcome possible
- Willingness to work as part of the ‘bigger picture’ and ability to identify the business needs and opportunities, by staying commercial savvy and able to manage upwards where necessary
ABOUT THE STORE AND TEAM
Our concession in House of Fraser, High Wycombe has been open since 2017. Supported by a team of five selling menswear and womenswear collections across two levels. Usually trading from 09.30 in the morning until 18.00 in the evening (subject to seasonal change). Store Location. Approximately a 10 minute journey from High Wycombe station or 50 minutes from London Marylebone station.
WHAT WE STAND FOR
Customer Centric We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
Work at Pace We know our goals, and we work with clear outcomes in mind
Take Responsibility We are self aware, understand the impact we have on others and are positive about the future
Your career matters to us and we will do what it takes to help you on your journey in life. You’ll be challenging yourself and your leadership. The opportunities will be there and you’ll be working within an environment that rewards hard work and innovation. Internal promotion is the norm not the exception and you’ll be supported in your ambition to reach the next step of your career.
In addition to this we offer a competitive pay and benefits package that includes an amazing employee uniform allowance and discount. We are an Equal Opportunity employer and we very much look forward to working with you.