Company Name: EE
EE are recruiting for a Customer Advisor!
Hours: 21 hours per week/Part-time
Details: A warm smile, a fun loving attitude, a winning personality… you may already have what it takes to be an amazing Retail Customer Advisor with EE. It’s not about what skills or qualifications you have, or even knowing all about the latest top tech, our brilliant training will quickly get you up to speed. What we’re looking for is someone who can surprise and delight everyone who walks through our doors.
Whether our customers are looking for the lowdown on the latest fitness apps, or just want to get to grips with our roaming deals – you’ll be able to wow them with a super personalised service that keeps them coming back for more. It won’t always be a walk in the park. Meeting challenging targets and solving tricky customer problems are all part and parcel of the job. But if you can bring the patience, enthusiasm and people skills it takes to put customers first and help us achieve our ambition of being the best for service, the rewards are 100% worth it.
What you’ll do:
Boost your store’s success by bringing to life our ethos of sales and customer advice through sensational service
Keep up-to-date with all of our products, services and promotions, and those of our competitors
Create an environment in which customers feel welcome and comfortable – engaging them in genuine, enjoyable conversations to understand their needs, help them choose the right products and show them how those products can make their digital life better
Take pride in the appearance of the store, keeping it clean and tidy at all times.
Be able to show how you’ve worked to and achieved sales targets or deadlines
Show an interest in communications technology
Enjoy being part of a team but still have the drive to work on your own initiative.
You might even
Have worked in retail, sales or service
Know a thing or two about the telecoms sector.
What’s in it for you?
Excellent career progression opportunities with EE’s Aspire programme – the chance to learn key business and leadership skills.
Uncapped monthly commission, based on a blend of personal and store targets for sales and service – typical commission earnings are £3500 annually (pro-rata), and our top performers can earn £20,000
75% discount on your personal EE mobile phone package
30% Friends and Family discount from day one (conditions apply)
25 days’ holiday (pro-rata) with the opportunity to buy a 5 further days
Discounted TV and broadband packages, free BT Sport app
Healthcare cash plan including Dental and Optical offers
Option to join BT share plans
We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For. We’re at the top of our game, and this is your chance to join us.