Accessibility

Lockdown Restrictions

In line with the Government announcement, only essential retail will be available at Eden. Most of our restaurants and cafés will offer a takeaway or delivery service.

Please be aware that the Government has allowed some non-essential retailers to open for click and collect services. 

For more information see the latest government guidelines here.

When shopping for your essentials you must wear a face covering throughout Eden as per government guidelines.

Our priority is the health of our customers and staff so we need to ask for your co-operation to help us keep everyone safe. Please take a look at our short safety video for guidance.

Disabled toilet facilities

Our disabled toilets are located in Welcome Hall adjacent to the Customer Services desk and in the bus station. There are four in total in Welcome Hall and two at the bus station.

Adult Changing

Eden has a new adult change room which is specifically designed for disabled adults who require care. This room includes a bed and hoist. Please obtain a key from the Customer Services desk.

PLEASE NOTE: Some cubicles may be closed in order to help us manage hygiene so there may be queues. If you require special assistance please make yourself known to a member of staff.

Disabled parking spaces

We have 74 car park spaces reserved especially for disabled shoppers across our car parks. Please ensure you have a valid disabled badge on display when parking in one of our disabled spaces.

Baby changing and feeding facilities 

There are three baby changing rooms located in the customer toilets in Welcome Hall adjacent to the Customer Services desk. Two of these rooms include a toilet along with a brand new comfortable baby feeding facility. The third room includes facilities for baby changing and feeding but doesn’t include a toilet.

Lifts

Social Distancing measures are in place. Usage is limited to one person/family at a time. If you are able to, please use the stairs.

There are three lifts from the Green Car Park, two from the Orange Car Park and two from Purple Car Park into the centre and one lift in The Attic (Leisure quarter).

House of Fraser and M&S also have customer lifts located within their stores.

Shopmobility

Currently open from 9:30am – 1:00pm Wednesday and Saturday only.

High Wycombe Shopmobility is a registered charity offering the free daily loan of electric scooters as well as manual and powered wheelchairs.
Phone: 01494 472277

For all the information you need about Shopmobility and disabled access to Eden please visit their Store page