Accessibility

The way we all shop is going to feel different for a while and we’re going to need your co-operation to keep everyone safe. Our priority is yours and our colleagues’ health.

With this in mind, we’re introducing a range of safety initiatives that we will need everyone to follow please take time to read our guidelines here.

PLEASE NOTE parking charges will be reinstated from 17th August. Face coverings must be worn at Eden per government guidelines.

Disabled toilet facilities

Our disabled toilets are located in Welcome Hall adjacent to the Customer Services desk and in the bus station. There are four in total in Welcome Hall and two at the bus station.

Adult Changing

Eden has a new adult change room which is specifically designed for disabled adults who require care. This room includes a bed and hoist. Please obtain a key from the Customer Services desk.

PLEASE NOTE: The use of toilets will be restricted and will have a maximum capacity at any one time.

Some cubicles may be closed in order to help us manage hygiene so there may be queues.

If you require special assistance please make yourself known to a member of staff.

Disabled parking spaces

We have 74 car park spaces reserved especially for disabled shoppers across our car parks. Please ensure you have a valid disabled badge on display when parking in one of our disabled spaces.

Baby changing and feeding facilities 

There are three baby changing rooms located in the customer toilets in Welcome Hall adjacent to the Customer Services desk. Two of these rooms include a toilet along with a brand new comfortable baby feeding facility. The third room includes facilities for baby changing and feeding but doesn’t include a toilet.

Lifts

Social Distancing measures are in place. Usage is limited to one person/family at a time. If you are able to, please use the stairs.

There are three lifts from the Green Car Park, two from the Orange Car Park and two from Purple Car Park into the centre and one lift in The Attic (Leisure quarter).

House of Fraser and M&S also have customer lifts located within their stores.

**PLEASE BE AWARE THAT THERE IS CURRENTLY NO ACCESS TO HOUSE OF FRASER FROM THE THIRD FLOOR OF PURPLE CAR PARK. IF YOU NEED TO ACCESS THE STORE PLEASE USE THE FRONT ENTRANCE**

Shopmobility

Shopmobility is currently open from 9:30am to 4pm Monday to Saturday & 12pm to 3pm on Sunday. For more information on our re-opening and safety measures we’re putting in place, click here.

High Wycombe Shopmobility is a registered charity offering the free daily loan of electric scooters as well as manual and powered wheelchairs.
Phone: 01494 472277

For all the information you need about Shopmobility and disabled access to Eden please visit their Store page