Customer Information
Eden’s Customer Service Team is here to help and make your visit as enjoyable as possible answering any queries and offering assistance, click here to contact us. The Customer Information desk is located in the Welcome Hall. The Eden Gift Card can be purchased at the desk – click here for more details.
Facilities
Eden’s customer toilets, including disabled, are located in the Welcome Hall adjacent to the Customer Information desk.
Accessibility
Disabled toilet facilities
Our disabled toilets are located in the Welcome Hall adjacent to the Customer Information desk and in the bus station. There are four in total in the Welcome Hall and two at the bus station.
Adult Changing
Eden has a new adult change room which is specifically designed for disabled adults who require care. This room includes a bed and hoist. Please obtain a key from the Customer Information desk
Disabled parking spaces
We have 74 car park spaces reserved especially for disabled shoppers across our car parks. Please ensure you have a valid disabled badge on display when parking in one of our disabled spaces.
High Wycombe Shopmobility
High Wycombe Shopmobility is a registered charity offering the free daily loan of electric scooters, manual and powered wheelchairs.
Phone: 01494 472277
For all the information you need about Shopmobility and disabled access to Eden please visit their Store page
Kids Corner
Discover our soft play animal adventure. An exciting destination for children of all ages! Find Kids Corner located near Boots. More info here.
Baby changing and feeding facilities
There are three baby changing rooms located in the customer toilets in the Welcome Hall adjacent to the Customer Information desk. Two of these rooms include a toilet along with a brand new comfortable baby feeding facility. The third room includes facilities for baby changing and feeding but doesn’t include a toilet.
Adult Changing
Eden has a new adult change room which is specifically designed for disabled adults who require care. This room includes a bed and hoist. Please obtain a key from the Customer Information desk
ATM’s
ATM’s are located outside M&S, adjacent to Customer Information in the Welcome Hall, outside Tesco and on ground floor of Purple car park lift lobby.
Lost & Found
If you have lost an item of property in Eden, visit the Customer Information Desk to register your details.
Meeting Point
Visitors losing family or friends should arrange a meeting point by the Customer Information Desk.
Car Valeting
Come back to a gleaming vehicle after a day’s shopping at Eden Shopping Centre, thanks to The Car Wash Company – one of the largest eco-friendly car valeting operations, with sites located across the UK. Prices range from £5.95 to £29.95. Open from 9am to 5pm (11am Sunday). Car valeting is located on Orange car park level one.
Call 0844-3352001 or visit our website: www.carwashcompany.org for further information.
Free WiFi
Living the stream! Eden now has free WiFi for everyone so you can stay connected wherever you are! Simply go to ‘Eden Free WiFi’ and follow the prompts.
Customer Feedback Form