Customer Information

COVID-19 Update – 12th April 2021

In line with the Government guidelines, we are pleased to announce that our non-essential stores have started to re-open at Eden Shopping Centre.

Our priority is the health and safety of our customers and staff, so when shopping with us we ask that you continue to follow the latest Government guidelines at all times to help us keep everyone safe. Please take a look at our short safety video below for guidance.

Take care and we look forward to seeing you soon!

Customer Information

Eden’s Customer Service Team is here to help and make your visit as enjoyable and relaxing as possible answering any queries and offering assistance.

The Customer Information desk is located in the Welcome Hall.

The Eden Gift Card can be purchased at the desk or simply call 01494 768 068 or email and we will arrange this for you – click here for more details.

Eden’s customer toilets are located in the Welcome Hall adjacent to the Customer Information desk.

Baby feeding rooms with baby feeding facilities

There are three mother and baby changing rooms, two of these have toilet facilities and breast feeding facilities. All are located in the Welcome Hall adjacent to the Customer Information desk.

ATM’s are located in the following areas:

Outside M&S and adjacent to Customer Information in the Welcome Hall. There are further ATMs located at Tesco and on the ground floor of the purple lift lobby opposite cafe Nero.

Lost & Found

If you have lost an item of property in Eden, visit the Customer Information Desk to register the details.

Meeting Point

Visitors losing family or friends should arrange to meet them by the Customer Information Desk.

Car Valeting

Come back to a gleaming vehicle after a day’s shopping at Eden Shopping Centre, thanks to The Car Wash Company – one of the largest eco-friendly car valeting operations, with sites located across the UK. Prices range from £5.95 to £29.95. Open from 9am to 5pm (11am Sunday) Please contact us on 0844-3352001 or visit our website: for further information.