Customer Information

Tier 5 Restrictions

In line with the Government announcement, only essential retail will be available at Eden. Most of our restaurants and cafés will offer a takeaway or delivery service.

Please be aware that the Government has allowed some non-essential retailers to open for click and collect services. 

For more information see the latest government guidelines here.

When shopping for your essentials you must wear a face covering throughout Eden as per government guidelines.

Our priority is the health of our customers and staff so we need to ask for your co-operation to help us keep everyone safe. Please take a look at our short safety video for guidance.

Customer Information

Eden’s Customer Service Team is here to help and make your visit as enjoyable and relaxing as possible answering any queries and offering assistance.

The Customer Information desk (Temporarily closed) is located in the Welcome Hall.

The Eden Gift Card can be purchased at the desk or simply call 01494 768 068 or email and we will arrange this for you – click here for more details.

Eden’s customer toilets are located in the Welcome Hall adjacent to the Customer Information desk.

Baby feeding rooms with baby feeding facilities

There are three mother and baby changing rooms, two of these have toilet facilities and breast feeding facilities. All are located in the Welcome Hall adjacent to the Customer Information desk.

ATM’s are located in the following areas:

Outside M&S and adjacent to Customer Information in the Welcome Hall. There are further ATMs located at Tesco and on the ground floor of the purple lift lobby opposite cafe Nero.

Lost & Found

If you have lost an item of property in Eden, visit the Customer Information Desk to register the details.

Meeting Point

Visitors losing family or friends should arrange to meet them by the Customer Information Desk.

Car Valeting

Come back to a gleaming vehicle after a day’s shopping at Eden Shopping Centre, thanks to The Car Wash Company – one of the largest eco-friendly car valeting operations, with sites located across the UK. Prices range from £5.95 to £29.95. Open from 9am to 5pm (11am Sunday) Please contact us on 0844-3352001 or visit our website: for further information.