Family Facilities

The way we all shop is going to feel different for a while and we’re going to need your co-operation to keep everyone safe. Our priority is yours and our colleagues’ health.

With this in mind, we’re introducing a range of safety initiatives that we will need everyone to follow please take time to read our guidelines here.

PLEASE NOTE Parking charges have now been re-instated. To avoid queuing up at the pay machines, sign up to Autopay.

Face coverings must be worn at Eden per government guidelines.

Baby changing and feeding facilities 

There are three baby changing rooms located in the customer toilets in Welcome Hall adjacent to the Customer Services desk. Two of these rooms include a toilet along with a brand new comfortable baby feeding facility. The third room includes facilities for baby changing and feeding but doesn’t include a toilet.

Due to Social Distancing measures, capacity for facilities will be limited. If you require special assistance, please make yourself known to a member of staff.

Kids Corner

**Due to Social Distancing measures Kids Corner is temporarily closed**

Discover our soft play animal adventure. An exciting destination for children of all ages! Find Kids Corner located near Boots. More info here.

Kids Club

**Due to Social Distancing measures Kids Club events have been postponed. Instead, to keep your little ones entertained, we’re putting together a selection of craft ideas and fun activities for them to do at home. Check out our blogs page here**

Eden Explorers is Eden Shopping Centre’s FREE kids club. Taking place on the 2nd Saturday of every month (excluding December) at Kids Corner located near Boots from 11am – 4pm. Children can enjoy interactive craft experiences as well as learning fun educational facts. Please see our Kids Club page for more information.

Lifts

Social Distancing measures are in place. Usage of lifts is limited to one person/family at a time. If you are able to, please use the stairs.

For those with buggies or prams, there are three lifts from the Green Car Park, two from the Orange Car Park and two from Purple Car Park into the centre and one lift in The Attic (Leisure quarter).

House of Fraser and M&S also have customer lifts located within their stores.

Amazon Lockers

We are pleased to announce that you can now collect your parcels from Amazon Lockers!

The lockers can be found on level 1 in the Green Car Park and will allow you to collect or return your purchases to Amazon at a time that is convenient for you.

The service is free to any Amazon Prime members or just £1.99 for non-Prime member for one-day delivery and the lockers can accept parcels up to 42 cm x 35 cm x 32 cm in dimension, with a maximum weight of 4.5kg.

How to click and collect with Amazon Locker

1.) Find & Save your Amazon Locker – Search for Eden Shopping Centre, High Wycombe locker and add it to your Amazon address book

2.) Send Your Stuff – Shop as usual and select our Amazon Locker location as your delivery address when you check out

3.) Pick Up Your Parcel – Once Amazon has emailed your unique pickup code, go to your Locker and follow the instructions on the screen